Frequently Asked Questions

Frequently Asked Questions

1How do I become a member?
Becoming a member is free and easy. All you have to do is LIVE IN CANADA.
2How can I order?
Sign up for a free account and then place your order online. Alternatively, you can give us an email and we will be happy to fulfill your order.
3Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase medical marijuana through our site. There are absolutely no exceptions to this rule.
4How can I trust you?
While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.
5What reasons would I need medical marijuana for?
- Medical marijuana can help with a growing number of problems. Below is a list of potential uses:
- Depression
  • Sexual Dysfunction
6How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.
7How long will I have to wait for the medical marijuana to arrive?
It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances this takes two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
8Do you ship Medical Marijuana outside of Canada?
No. We never do and there are no exceptions to this.
9Am I allowed to pick up my order?
No. You cannot directly pick up your order from us. We only accept payments via email money transfer for now.
10Can I place larger orders than those listed on your site?
No. If you desire a larger quantity that what we have listed you may want to consider placing multiple orders.
11What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
12Canada Post says ||successfully delivered|| but I have not received my order

Here are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.,

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

13My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days
14My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email Canadiankushcompany@gmail.com and we will look into it
15How do I pay?

At this time we ONLY accept Interac email transfer payments. For instructions on how to send a secure Interac payment please watch the video tutorial found here:

P.S.: We do not accept PayPal unfortunately or credit cards at the moment.

http://www.interac.ca/en/interac-e-transfer-consumer.html
For Consumers
16Shipping to Nunavut and Northern Quebec
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.


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